ph23 Privacy Policy

1. Introduction

ph23 ("ph23," "we," "us," or "our") operates the online gaming platform accessible at ph23.app, serving registered players across the Philippines. As the data controller for personal information collected through the ph23 platform, we are committed to handling your data responsibly, transparently, and in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the ph23 website, mobile platform, customer support channels, and any other ph23 service. By registering a ph23 account or using any ph23 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

ph23 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Registration & KYC verification
Contact Data	Email address, Philippine mobile number, residential address	Registration & account updates
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposits & withdrawals
Technical Data	IP address, device type, browser, operating system, session timestamps	Automatically on platform use
Usage Data	Games played, bet amounts, session duration, feature interactions	Automatically during gameplay
Communications Data	Support chat transcripts, email correspondence, feedback submissions	When you contact ph23 support
Responsible Gaming Data	Deposit limits set, self-exclusion status, session time preferences	When you use responsible gaming tools

ph23 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data, religious affiliation, political views, or health information unless specifically required by law.

3. How ph23 Uses Your Personal Data

ph23 processes your personal data for the following purposes:

• Account Management: To create, maintain, and secure your ph23 account, including identity verification and KYC compliance.
• Service Delivery: To provide access to ph23 games, process deposits and withdrawals, and deliver the core platform experience.
• Regulatory Compliance: To meet our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through the ph23 support team.
• Responsible Gaming: To monitor gaming behavior, enforce player-set limits, and identify players who may need responsible gaming support.
• Platform Improvement: To analyze usage patterns, improve game offerings, and enhance the overall ph23 user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.

4. Legal Basis for Processing

ph23 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to fulfill our obligations under the ph23 Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with Philippine law, including PAGCOR regulatory requirements and AML obligations.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and optional features, where you have given explicit consent. You may withdraw consent at any time by contacting ph23 support.

5. Data Sharing and Disclosure

ph23 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and partner banks (BPI, BDO, Metrobank) to process your deposits and withdrawals securely.
• Identity Verification Providers: Third-party KYC service providers who assist ph23 in verifying player identities in compliance with Philippine regulations.
• Game Technology Providers: Licensed game software providers who supply the games available on ph23. These providers may receive anonymized usage data for game performance purposes.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies, where ph23 is legally compelled to disclose information in connection with a criminal investigation or court order.
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by ph23, subject to strict confidentiality obligations.

All third parties with whom ph23 shares personal data are required to handle that data in accordance with applicable Philippine data protection law and ph23's data processing standards.

6. Cookies and Tracking Technologies

ph23 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies ph23 uses include:

• Essential Cookies: Required for the ph23 platform to function. These cannot be disabled without affecting core functionality, including login sessions and security features.
• Analytics Cookies: Used to understand how players interact with ph23, which pages are visited most, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Store your language, display, and notification preferences so ph23 remembers your settings between sessions.
• Marketing Cookies: Used to deliver relevant promotional content to ph23 players. These are only activated where you have provided consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may impair your ability to use the ph23 platform.

7. Data Retention

ph23 retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML and PAGCOR record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your consent plus two (2) years thereafter.

When personal data is no longer required for its original purpose and no legal retention obligation applies, ph23 will securely delete or anonymize that data in accordance with our internal data disposal procedures.

8. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by ph23:

• Right to Be Informed: You have the right to know what personal data ph23 collects about you, why it is collected, and how it is used — as set out in this Privacy Policy.
• Right to Access: You may request a copy of the personal data ph23 holds about you at any time by contacting our support team.
• Right to Rectification: If any personal data ph23 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to ph23's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that ph23 provide your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe ph23 has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact the ph23 Data Privacy Officer through the contact details provided in Section 14 of this Policy. ph23 will respond to all verified data subject requests within thirty (30) days of receipt.

9. Data Security

ph23 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ph23 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls ensuring that only authorized ph23 personnel can access personal data, strictly on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the ph23 platform.
• Multi-factor authentication options for ph23 player accounts.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

While ph23 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ph23 login credentials and for notifying ph23 immediately if you suspect unauthorized access to your account.

10. Children's Privacy

ph23 is strictly an adult gaming platform. In accordance with Philippine gaming regulations, ph23 services are available only to persons who are 21 years of age or older. ph23 does not knowingly collect personal data from individuals under the age of 21. If ph23 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended, the data will be deleted, and any deposits will be returned in accordance with our underage account procedures.

If you are a parent or guardian and believe your child has registered a ph23 account, please contact our support team immediately so we can take appropriate action.

11. International Data Transfers

ph23 primarily processes and stores personal data within the Philippines. In certain circumstances — for example, where ph23 engages technology service providers or game content partners based outside the Philippines — your personal data may be transferred to and processed in other jurisdictions. Where such transfers occur, ph23 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012, including contractual data protection clauses with all international data processors.

12. Third-Party Links and Services

The ph23 platform may contain references to third-party services, including payment gateways and game providers. This Privacy Policy applies solely to data collected and processed by ph23. ph23 is not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any third-party service you interact with in connection with your ph23 account.

13. Updates to This Privacy Policy

ph23 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered ph23 players via email or a prominent notice on the platform at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of ph23 following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

14. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ph23, please contact our Data Privacy Officer:

ph23 Data Privacy Officer
Email: [email protected]
General Support: [email protected]

For concerns that remain unresolved after contacting ph23, you may file a complaint with the National Privacy Commission (NPC) of the Philippines, the regulatory body responsible for enforcing the Data Privacy Act of 2012.

For more information on your rights as a ph23 player, please also review our Terms & Conditions and Responsible Gaming pages.